Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our policy below:

1. Non-Delivery of Product

If your product has not been delivered within 15 days from the date of purchase or shipment, please contact our customer service team immediately. We will take the following steps:

• Investigate the status of your shipment.

• If the product is confirmed to be undelivered, we will offer you a full refund or a replacement product based on your preference.

• Refunds will be processed to the original payment method.

2. Damaged Products During Shipping

If your product arrives damaged, we are sorry for the inconvenience. To ensure we address this promptly, please follow these steps:

• Contact us within 48 hours of receiving the damaged item.

• Provide us with photos of the damage, as well as the packaging if possible.

• We will arrange for a replacement or issue a full refund depending on availability and your preference.

• If a replacement is not available, a refund will be processed to the original payment method.

3. How to Contact Us

For any issues related to non-delivery or damaged products, please reach out to our customer service team:

• Email: PunyatvaCare@gmail.com

• Phone: +91 78071 63277

• Business Hours: 10:00AM - 06:00PM

4. Exceptions

This policy does not cover damages or issues that occur due to misuse, accidents, or modifications to the product after delivery.

This policy ensures transparency with your customers and offers clear guidelines for handling non-delivery and damaged products. You can adjust any specifics based on your business needs!